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Booking Terms and Conditions

Byron Bay Accom/Byron Coastal Real Estate Holiday Accommodation
Terms and Conditions

We look forward to welcoming you to beautiful Byron Bay. Below is some legal stuff, so we are clear on the deal.

Click for Short-term Rental Accommodation Industry Code of Conduct                                                                    

Bookings and Payments
1. All short term holiday accommodation bookings with [Byron Bay Accom.net/Byron Coastal Real Estate] are subject to these terms and conditions, which include any other terms and conditions stipulated on our websites, in your booking confirmation or otherwise in writing prior to check-in.
2. A booking, including an online booking, is not complete unless accepted by us via a Booking Confirmation email or otherwise in writing. 
3. All bookings are subject to a non-refundable booking fee of 3% which is included in the tariff, payable in accordance with clauses [4 and 5] below, as applicable at the time of the booking. 
4. Full payment of the tariff and all other fees and charges (together, the “Accommodation Charge”) is required within 24hrs at the time of booking for all bookings made within 30 days of the check-in date and for Special Event Periods. 
5. If the check-in date is outside a Special Event period and more than 30 days from the booking date then: 
a. 50% of the tariff payment Accommodation Charge is required within 48hrs at the time of booking.  Please note, the deposit of 50% tariff includes the non-refundable 3% booking fee; and 
b. the balance is due 30 days before the check-in date.
6. Special Event Periods shall be stipulated from time to time on our website and include Summer and Easter school holidays, Splendour in the Grass and Schoolies periods.
7. You warrant and represent that all information provided by you in making your booking is true and correct. 
8. On completion of your booking, you will receive a booking confirmation email containing the details of your booking and itinerary. It is essential that you check the accuracy of your booking confirmation and contact staff within 24hrs to amend any incorrect details. Any changes to bookings after this time will be subject to clause [34] below.

Security Bond
10. Unless otherwise indicated a credit card security bond between $500 - $2000 is required depending on the property. The bond must be preauthorised/paid prior to the check-in date. Where credit card details are provided, they may be stored securely and processed in accordance with these terms and conditions and any applicable laws and regulations (including the Australian Consumer Law).  
11. You acknowledge that you will not be permitted entry to the property during any period that the security bond remains unprocessed.
12. You agree that the security bond may be used by us without reference to you in order to meet any fees or costs associated with: 
a. making good the property as a result of your use, misuse or neglect; or 
b. any other breach of these terms and conditions (including but not limited to costs incurred for supplementary cleaning, call outs and/or security services) (collectively, “damages”).
13. Preauthorised bonds will be released under the terms of the merchant. Where a bond is actually paid we will endeavour to refund within 7 working days of departure, provided no claims for damages have been made. Should a claim for damages be made, we shall retain so much of the bond as we, in our absolute discretion, consider is sufficient to rectify the damages. We will return any balance to you as soon as practicable.

Arrival and Departure
14. Check-in time is strictly 3:00 pm unless otherwise specified in your booking confirmation.
15. Check-out time is strictly 10:00 am unless otherwise specified in your booking confirmation.
16. Late check-outs are not permitted save by prior agreement in writing. Additional fees and charges may apply to late check-outs.
17. Information about the collection and return of keys is specified in your booking confirmation.
18. If the property or its contents is damaged at the time of your check-in you must notify us immediately. 
19. At the completion of your stay, the property must be left in the condition it was in at check-in, including but not limited to:
a. Washing and returning all kitchen utensils, crockery, glasses and cookware to their original location;
b. Returning all furniture to its original location;
c. Cleaning the BBQ, if any;
d. Removing all rubbish and placing it in the external bins provided; and
e. Locking all windows and doors.

f. turn off air con units (if applicable)

Nature of booking

20. You acknowledge that, subject to these terms and conditions, a valid and fully paid booking: 
a. grants a limited licence to occupy the property for short term holiday accommodation during the agreed booking term for the guests specified in the booking; and
b. does not constitute a residential tenancy.
21. You acknowledge that, to the extent permitted by law, any description of the property: 
a. is indicative only; 
b. is not a warranty in respect to the location, aspect, size, nature, quality, finish or condition of the property or any contents;
c. if inaccurate, does not give you a right to cancel or change your booking unless such description is materially misleading.
22. If your booking becomes unavailable for any reason outside our direct control we will:
a. endeavour to arrange replacement accommodation;
b. refund the payments you have made (which will be the limit of our liability to you); and
c. not be responsible for any other losses, costs, damages or expenses however described.
23. Noise or disruption from maintenance, construction or public works on nearby property is not grounds for cancellation of your booking or compensation. Where we become aware of such works prior to confirmation of your booking, we will endeavour to inform you.
24. You acknowledge that it is a condition of your booking that you hold appropriate holiday insurances in respect your booking and holiday.

Use of the property
25. You will be required to nominate the number and age of guests staying at the property when booking, which must be no more than the maximum stipulated for the property or each bedroom on our website and that the majority of guests are over 21. You are responsible to ensure all guests comply with these terms and conditions. The property is to be used for holiday accommodation only. The use of a property for business or commercial use, special interest groups, including schoolies, weddings, functions, pets, parties of more than [5] guests or any other like gathering are strictly prohibited unless with our prior written agreement. Should it come to our attention that a booking has been made or a property is being used in breach of this clause, without limiting any other provision in these terms and conditions, we reserve the right to cancel the booking at any time, refuse key collection upon arrival and/or immediately evict the occupants without refund. 
26. You must not damage the property, contents or any associated common property, or cause excessive noise or a nuisance at or around the property. The Holiday Letting Organisation operates a noisy neighbour hotline which responds to noise complaints by neighbours, residents, and other holiday makers. If a complaint of excessive noise or anti-social behaviour is received, security will be dispatched to investigate and may result in a $200 call-out charge. A report will be sent to our office with information as to whether a fee has been charged. This fee will be taken from the security bond and is non-negotiable. If a second security call-out with fee payable is received at any time during a guest’s stay, all guests at the premises will be evicted from the premises by security without refund of rent or bond. 

Services – cleaning, linen, internet etc.
27. Our properties are not serviced during your stay unless otherwise stipulated in the property description on our website or arranged by prior agreement.
28. Our properties are provided with bed, bathroom and kitchen linen for the number of guests stipulated at the time of booking. Linen hire fees are included in the Accommodation Payment. Extra linen may be arranged within 7 days of arrival at your cost, subject to availability. Our properties are cleaned prior to and following your stay. Applicable cleaning charges are included in your Accommodation Payment. Additional cleaning may be arranged within 7 days of arrival at your cost, subject to availability. 
29. We will endeavour to have repairs to substantially damaged or malfunctioning fixtures, fittings and appliances (“Malfunctions”) attended to as soon as possible after being reported. If repairs to appliances cannot be attended to, we will endeavour to supply a substitute appliance. Malfunctions shall not be grounds for cancellation of bookings or compensation.
30. Internet services are not provided unless stipulated in the property description. Where provided they are for the purpose of email, perusing social media, and web browsing only, and not for video streaming or downloading e.g. movies/shows. Usage is not unlimited and excess usage may be charged and deducted from your bond
31. During your stay, our staff or tradespeople may enter the property to carry out an inspection or to complete repairs or maintenance. We will endeavour to minimise any inconvenience and give your prior notice where possible.
32. You indemnify us and the owner of the property in respect of any and all claims, actions, suits, demands, costs, damages and expenses arising in connection with your stay at the property. 
33. You release us and the owner of the property in respect of any and all claims, actions, suits, demands, costs, damages and expenses arising in connection with your stay at the property except to the extent of any negligence on the part of the released party. 

Booking Changes
34. We will endeavour to accommodate requests for changes to your booking. However, any changes to your booking later than 24hrs from booking confirmation will constitute a cancellation of the original booking and additional booking fees and accommodation charges may apply.
35. Bookings are not transferable. and changing dates of stay constitutes a cancellation. We reserve the right to cancel any online booking that isn’t in accordance with the booking terms for the property or due to owner/operator error and refund any tariff paid where applicable. 


36. If you decide to cancel your booking you must notify us by email. If we receive your notice of cancellation more than 30 days before the check-in date, we will refund your tariff less a $200 cancellation fee + and the non-refundable booking fee. In all other circumstances no refund will be given for a cancellation. Please note school leavers bookings are non-refundable.

37. We respect your privacy and will only disclose your personal information:

a. to our staff and external service providers to the extent necessary to manage your booking and your stay and to keep you informed of our services; and

b. if required to by law

c. to other parties if you provide your consent.

Schoolies Bookings (www.youthtravel.com.au)

All school leavers (schoolies) bookings enquiries should be directed to Youth travel www.youthtravel.com.au We do not otherwise accept bookings for schoolies periods.  Any bookings made online for the schoolies period may be cancelled at any time.